In Zhang J, Walji M, eds. Better EHR: usability, workflow & cognitive support in electronic health records. Houston, TX: University of Texas School of Biomedical Informatics; 2014. p. 239-247.
Medical professionals need to handle the orders for their patients.
Many steps can go wrong in the result management
process and current systems fail to solve the missed results
problem. We introduce our design guidelines for rich tabular
displays to ensure timely medical care: (i) show pending
results, (ii) prioritize by late and lost status, (iii) clarify responsibility,
and (iv) embed actions. We evaluated the benefits
of applying the first two guidelines in a user study, which
showed very promising results. These guidelines can be applied
to a variety of other application domains.