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Multi-step processes are common in healthcare, software development,
and other dynamic environments. Managers who
monitor processes are overwhelmed by information, and have
limited time to investigate data from different viewpoints.
We propose the interactive Multi-Step Process Visualization
(MSProVis) for retrospective analysis, to expose delays in
multi-step processes, and support the comparisons between
steps or between actors executing those steps. A usability
study with seven users showed that all participants could use
MSProVis effectively and rapidly gain insights.