HCIL-95-02

Shneiderman, B.
October 1994
ACM Interactions, vol. 2, 1 (Jan. 1995) 13-15.
HCIL-95-02
User interface agents offer exciting new opportunities, but progress would be greater if goals and terms were clarified. Promoters of agent-oriented interfaces, as I understand them, wishto allow users to carry out complex actions at later times on multiple, and possibly, remote machines. As with most user interface designs, the challenge is to create a mechanism that is powerful, yet comprehensible, predictable and controllable. A well-designed agent interface would enable users to specify tasks rapidly, be confident that they will get what they want, and have a sense of accomplishment when the job is done.
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