Behaviour and Information Technology, 4, 2, 81-91.
Menu selection systems sometimes present learning problems for
novice users. This comparison of four training methods for novice users
found that the global tree diagram of the menu system was superior to command
sequence and frame presentation methods, and somewhat better than trial and
error. Methods were evaluated on the basis of (1) number of target nodes
found, (2) mean number of selections to a target node, (3) recall of the menu
structure, and (4) subjective rating of ease of learning.