Shneiderman, B.
Proc. IFIP 11th World Computer Congress, (San Francisco, CA, Aug. 28-Sept. 1, 1989).
The fantasy of intelligent interfaces is considered to be a poor starting point for successful system design. The concept is vague and misleads designers to think that users want to be impressed with the cleverness of the computer. The evidence is mounting that users much prefer interfaces that give them a sense of mastery and control. Design goals and research methods are proposed to speed development of more successful and powerful user interfaces.
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