Shneiderman, B., Rose, A.
September 1995
Proc. CQL'96, ACM SIGCAS Symposium on Computers and the Quality of Life (Feb. 1996) 90-96. Also appears in Friedman, B. (Editor), Human Values and the Design of Computer Technology, CSLI Publications and Cambridge Univ. Press (1997), 117-133.
HCIL-95-18, CS-TR-3537, CAR-TR-796.
"The real question before us lies here: do these instruments further life and enhance its values, or not?" - Mumford (1934) p.318. Computers have become an integral part of our everyday lives. Banks, airlines, motor vehicle administrations, police departments, Social Security, and the Internal Revenue Service all depend on computers. From their introduction, people have questioned the impact computers will have on society. We believe it is our responsibility as system designers to achieve organizational goals while serving human needs and protecting individual rights. The proposed Social Impact Statements (Shneiderman, 1990) would identify the impacts of information systems on direct and indirect users, who may be employees or the public. This paper proposes a framework for implementing Social Impact Statements for federal and local government agencies and regulated industries, with optional participation by the other privately held corporations. A Social Impact Statement should describe the new system and its benefits, acknowledge concerns and potential barriers, outline the development process, and address fundamental principles. Examples from our work with the Maryland Department of Juvenile Justice are offered.
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