Shneiderman, B., Preece, J.
November 2007
Science 315, 5814, 16 February 2007, p. 944. [Published Version]
When individuals need help for medical emergencies or fires, most U.S. residents reach for their phones to dial 911. But when natural disasters, public health threats, or terrorist attacks occur that effect thousands of individuals or more, 911 operators cannot handle all the requests. Such disasters may require massive coordination of public and private agencies, plus cooperation from millions of citizens.
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