Proc. Human Factors Society - 29th Annual Conference (Santa Monica, CA) 1110-1113.
An experiment was conducted to compare online computer manuals to
paper manuals. For each type of manual there were two different database
structures -- a linear (sequential) structure and a tree structure. The
results showed that people using the paper manuals were faster at performing a
switch setting task based on information in the manual than were people using
the online manuals. No significant differences were found in speed of
performance between the linear and tree structures. Nor were there any
differences in the number of correct switch settings for the different types
of manuals. The subjective evaluation data revealed that the online manuals
were rated as better and judged to be more organized than the paper manuals.