Tarkan, S., Franklin, L., Plaisant, C., Shneiderman, B.
September 2012
In Zhang J, Walji M, eds. Better EHR: usability, workflow & cognitive support in electronic health records. Houston, TX: University of Texas School of Biomedical Informatics; 2014. p. 239-247. [Published Version]
Medical professionals need to handle the orders for their patients. Many steps can go wrong in the result management process and current systems fail to solve the missed results problem. We introduce our design guidelines for rich tabular displays to ensure timely medical care: (i) show pending results, (ii) prioritize by late and lost status, (iii) clarify responsibility, and (iv) embed actions. We evaluated the benefits of applying the first two guidelines in a user study, which showed very promising results. These guidelines can be applied to a variety of other application domains.
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